NeuroFuel Privacy Policy
Effective Date: 19 January 2026
NeuroFuel Pty Ltd (ABN 89 686 116 352) (“NeuroFuel”, “we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).
This policy applies to personal information collected through our website (www.neurofuel.com.au), and in the course of providing consulting, training, and coaching services.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for our functions and activities. This may include:
Names, contact details, and organisational roles
Information you provide during coaching, training, or consulting engagements
Details submitted through our website forms or email correspondence
Records of communications, including notes and materials shared in sessions
Technical data collected via our website (e.g. IP address, browser type, usage data)
2. Sensitive Information
We may collect sensitive information (e.g., health or neurodiversity-related information) where necessary and/or with your consent, in accordance with applicable legislation.
3. Use and Disclosure of Personal Information
We use personal information to:
Deliver and improve our services
Communicate with you and respond to inquiries
Administer business activities and client relationships
Meet legal and regulatory obligations
We will not share your information with third parties except:
With your consent
To service providers under strict confidentiality obligations
Where required by law
4. Cloud and Third-Party Services
We use reputable cloud-based platforms for file storage, communication, accounting, scheduling, and document management. These include Office 365, Xero, Docusign, Canva, and others.
Where data is stored outside Australia, we take reasonable steps to ensure overseas recipients comply with Australian privacy obligations.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no data transmission over the internet is guaranteed to be fully secure.
6. Access and Correction
It is important to us that your personal information is up to date. We will take reasonable steps to make sure your personal information is accurate, complete and current.
You may request access to your personal information by contacting us. If you find that the information we have is not current or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
7. Direct Marketing
We may send you updates or information about our services where permitted by law. You can opt out at any time by following the unsubscribe instructions in our communications or by contacting us directly.
8. Data Breach Notification
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the relevant authorities as required under the Notifiable Data Breaches scheme.
9. Complaints
If you have a concern or complaint about how we handle your personal information, please contact us. We will investigate and respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or the Office of the Victorian Information Commissioner (OVIC).
10. Changes to this Policy
We may update this policy from time to time. The latest version will be available on our website. Your continued use of our services or website constitutes acceptance of the updated policy.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us.
NeuroFuel Pty Ltd
PO Box 58
Ocean Grove VIC 3226
Australia
Email: hello@neurofuel.com.au
Phone: +61 421 205 894
Website: www.neurofuel.com.au